Legal
Frequently asked questions
The most common questions about adding businesses, claiming, the yearly package and your account. If you cannot find an answer, write to us.
This translation is provided for convenience; the Turkish text is binding: SSS ve yardım
Adding a business
How do I add a business to the directory?
On the Add business page, enter the business name, category, province, address and phone. Adding is free. The business is published after a short check.
Can I add someone else's business?
Yes, but only enter information the business itself has made public (name on the sign, address, business phone). The owner can later claim it or ask for it to be removed.
My business is already listed. Should I add it again?
No. Instead of adding it twice, use the “Claim” link on the business page.
Claiming
Is claiming paid?
No, claiming is completely free. Once you have claimed it you can update the phone, address, opening hours, description and more yourself.
How do I prove the business is mine?
You accept the Membership Agreement when you sign up. When claiming, you upload a photo of the front of your ID card. Optionally, you also add the tax certificate, certificate of activity and trade registry gazette issued in the business's name. Our team reviews them and emails you the result.
An approved business shows a Verified business badge, and one approved with official documents shows Profile verified with official documents. The photos are stored encrypted and deleted within 7 days after the application is decided.
How long does a document review take?
Usually 1–2 business days. We email you the result; the ID and documents are deleted within 7 days after the claim is decided.
Someone else has claimed my business. What should I do?
Write to us and send a document issued in the business's name. We may freeze changes to the listing during the review.
Yearly package and invoices
What do the packages include and what do they cost?
With Plus (TRY 10,000.00 / year, VAT included) you can add a description, contact person, WhatsApp, email, website, social media, logo, cover image, photo gallery, map location and opening hours to your business page; your page is prepared for search engines (SEO) and AI assistants (GEO), and you appear with priority in search results. The free Basic listing shows the name, address and phone numbers. Premium (TRY 20,000.00 / year) adds a video, an English description, and work done by our team: map registrations, Google Business Profile optimisation and a yearly competitor analysis. Premium Plus+ is prepared as a personal quote. Compare them on the Packages page.
Does the package renew automatically?
No. The package simply ends after a year and your card is never charged without your knowledge. Reminder emails are sent 30 and 7 days before it ends. When it ends, paid content is hidden, not deleted; it comes back when you renew.
How do I pay?
With the “Buy package” button in your business panel, on the rehberburada.com website, by credit or debit card secured by PayTR. Your card details never reach us. Purchases are not made in the mobile apps.
Will I get an invoice?
Yes. An e-Archive invoice is issued with the billing details you entered at payment (name/company, Turkish ID or tax number, address) and emailed to you. If the billing details are wrong, write to us.
Can I get a refund?
Because the package is a digital service that starts instantly, there is no right of withdrawal; but we do refund in cases such as double charges or if the service could not be started at all. Details: Cancellation and refund policy.
Changes and content
Why is my change not visible right away?
Phone, address, hours, links and location go live immediately. Business name and category changes always need approval. The description and contact person need approval if automated checks flag them. During review the old version stays visible; you are emailed the result. Details: Content rules.
How do I use the AI description writer?
Press “Write with AI” in the panel; a draft is written from a few of your notes. Read and correct it; it is not published until you save it, and you are responsible for its accuracy.
How do I report wrong or inappropriate content?
Use the “Report” link on the business page or the Report content form. We review reports within 48 hours at the latest.
I want my business removed from the directory.
Fill in the Remove my business form. After verifying your connection to the business, we remove or correct the listing.
Account
How do I delete my account?
Use the “Delete my account” section at the bottom of My account. If you cannot sign in, you can also ask via the account deletion request page.
When your account is deleted, your name, email and sign-in details are deleted. Businesses you own stay in the directory; only your ownership is removed. Invoice and payment records are kept for the legal period (10 years). If you signed in with Apple, the Apple link is revoked too.
I forgot my password.
Request a reset link by email on the Forgot password page.
I want information about my personal data.
Read the privacy notice, and make a KVKK request to exercise your rights.