Cancellation and refund policy

1. Right of withdrawal

The yearly package is a service performed instantly in electronic form: it becomes active on your business page as soon as the payment is confirmed. Under Article 15(1)(ğ) of the Distance Contracts Regulation, for such services the right of withdrawal cannot be exercised if you agree that the service starts immediately within the withdrawal period. Your separate consent to this is taken on the payment page.

2. When we refund

Even without a right of withdrawal, we refund the full amount you paid in the following cases:

• Double or incorrect charge: the excess, if more than one payment was taken for the same package or the wrong amount was charged.
• Service never started: if payment was taken but, due to a technical error, the package features could not be activated on your business page within 7 days.
• Ownership removed by our decision: the amount for the remaining term, if the business is transferred to someone else through no fault of yours (e.g. the real owner applies with documents).
• We discontinue the service: the amount for the remaining term, if Rehber Burada is shut down.

In case of prolonged interruption or defective service, your statutory remedies under Article 15 of Consumer Protection Law No. 6502 (price reduction, re-performance, termination) remain reserved.

3. When we do not refund

• If you change your mind, close your business or delete your account (the package stays visible on the business page until the end of its term).
• If package content is removed for breaking the content rules, or a claim made with false statements is cancelled.

4. Term and renewal

The package is valid for 1 year from the payment date and does not renew automatically; your card is never charged without your knowledge. Reminder emails are sent 30 and 7 days before it ends. When it ends, paid content is not deleted but hidden; it becomes visible again if you renew.

5. How to request a refund and when it is paid

1. Write to bilgi@rehberburada.com from the email on your account, stating the business name, payment date and reason.
2. We review your request and tell you the outcome within 7 business days at the latest.
3. Approved refunds are made to the card used for payment via PayTR. Depending on your bank it usually takes 2–10 business days to appear; for instalment payments the bank may spread the refund over the instalments.
4. A return invoice / correction document is issued for the related invoice.

6. Complaints

If you are not satisfied with the outcome you may apply, within the monetary limits announced by the Ministry of Trade, to the Consumer Arbitration Committee at your place of residence or to the Consumer Court. Applications can also be made via the Consumer Information System (TÜBİS) on e-Devlet.